MDS Live Chat & Help Desk

About This Plugin

Live Chat & Help Desk by MDS adds a full support chat widget to your WooCommerce store, with a WhatsApp-style admin dashboard for managing conversations — real-time messaging, ticket IDs, order lookup, and free self-hosted web push notifications.

Key Features

• Real-time chat between customers and support agents, no page refresh required
• Automatic ticket ID system (e.g. MDS-TKT-1001) for every conversation
• Requesting / Active / Closed chat pipeline with unread-message badges
• Guest and registered-customer support
• Automatic WooCommerce order history and total order value lookup per customer
• Self-hosted Web Push notifications (standard Web Push API) — no OneSignal or other third-party account needed
• Quick Replies (saved canned responses) for agents
• Auto Reply and Auto Resolve automation, each with configurable delays
• Agent roles and permissions, with chat transfer between agents
• Selectable chat icon, icon size, and notification icon
• Bulk select and delete for chat history
• Works with or without WooCommerce (order lookup requires WooCommerce)

Plugin Details

Support

Need help using this plugin? Reach out and we'll get back to you as soon as possible.

Privacy & Data Handling

This plugin enables real-time chat between website visitors and site administrators. Messages sent through the chat widget may be temporarily stored and, where configured, forwarded via email notification to the site administrator. We do not sell or share visitor data with third parties for advertising purposes.

Read our full Privacy Policy for details on data retention and your rights under GDPR. See also our Terms of Service.

About MDS Store

MDS Store builds simple, reliable WordPress plugins focused on performance and ease of use.

Proprietor: Nagendra RM

Address: Heggekoppa, Sirsi, Uttara Kannada, Karnataka State, 581355, India

Email: nagendrarama10@gmail.com